betticket Platform Privacy Notice

This page describes what we collect when you use betticket and how we keep that data protected. Our privacy approach separates personal information (name, address, identity documents) from activity data (bets placed, game results, payment records). We store both types securely and share neither with advertisers or data brokers.

We at betticket handle data collection because we must verify your identity under anti-money-laundering law, process your payments through DANA, e-wallet, mobile banking, and bank partners, and keep records of your activity for dispute resolution and regulatory compliance. This notice sets out exactly what we collect, why, how long we keep it, and what rights you have.

By using betticket, you accept this privacy policy. If you do not agree, you may not create an account. If you have questions about how we handle your data, our support team can provide further detail.

What data we collect on betticket

We collect several categories of data when you use betticket. We collect account setup data: name, email address, phone number, date of birth, and home address. We require these details to verify your identity and contact you about account security or withdrawals.

We also collect identity documents: copies of your government-issued ID (national identity card or passport) and proof of address (utility bill, bank statement). We use these to complete Know-Your-Customer (KYC) verification before we allow deposits or withdrawals. We store scanned copies securely in encrypted form.

We collect activity data: every bet you place (fixture, amount, odds, result), every spin on a slot game (game name, result, balance change), every hand at a live-dealer table (time, outcome, balance), and every esports market you engage with. We also log your login times, device information (browser, operating system), and IP address. We use this data for settlement, dispute resolution, and anti-fraud checks.

We do not collect financial information beyond what you voluntarily provide (such as telling us your income or employment). We do not use cookies to track you across other websites. We do not store passwords in plain text; we encrypt them using standard hashing algorithms.

Personal data

Name, email, phone, address, date of birth — required for account opening.

Identity verification

Government ID and proof of address — required for KYC and withdrawals.

Payment data

Deposit method, transaction references, bank account holder name — for processing transfers.

Activity logs

Bets, spins, hands, login times, device info — for settlement and fraud detection.

How we use your data on betticket

We use personal data to provide our services: opening your account, processing your deposits and withdrawals, settling your bets, and responding to your support requests. We use identity documents to comply with Know-Your-Customer regulations and to verify that you are not on any sanctions list. We use payment data to route your transfers to your chosen e-wallet or bank.

We use activity data to calculate your account balance, investigate disputes, detect fraud, and prevent collusion or market manipulation. If you claim that a bet was settled incorrectly, we retrieve your activity log to verify the outcome. If we detect unusual patterns (such as placing many small bets immediately before a Liga 1 match result is announced), we may flag your account for review to ensure fair play.

We use your email to send account notifications (login alerts, withdrawal confirmations, policy updates). We use your phone number for two-factor authentication during withdrawals. We do not use your data for marketing or analytics without your explicit opt-in. We do not sell your data to third parties.

Our data retention policy on betticket

We retain personal data (name, email, phone, address) for as long as your account is active, plus seven years after account closure. This retention complies with anti-money-laundering requirements. We retain identity documents (KYC scans) for seven years after account closure. We retain activity logs (bets, spins, withdrawals) for seven years for dispute resolution and regulatory audit.

If you request account closure, we deactivate your account immediately and mark your data for permanent deletion within the retention window. We undertake to delete data securely using standard data-destruction protocols. We may retain anonymised or aggregated data (such as total number of users in Jakarta, Surabaya, Bandung, Medan) indefinitely for statistical purposes, but this data cannot identify you.

Third parties and our betticket data sharing

We share your data with third parties only where necessary to provide our service. We share payment data with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process your deposits and withdrawals. These payment processors have their own privacy policies; we recommend reviewing them.

We may share your data with legal authorities (police, tax agencies, gambling regulators) if required by law or to prevent illegal activity. We may share data with fraud-prevention services to check you against known fraud patterns. We undertake to resist overly broad data requests from government authorities and to notify you of legal requests where legally permitted.

We may share aggregate or anonymised data with our service providers and business partners for statistical analysis, but this data will not identify you. For example, we may share that our platform processed a certain number of Liga 1 bets during Piala Indonesia season, but we will not share individual user names or bet details.

Your rights and our betticket data commitments

You have the right to access your personal data. You may request a copy of all data we hold about you, including identity documents, activity logs, and payment records. We undertake to provide this information within a standard timeframe (typically several business days) in a readable format.

You have the right to correct your personal data. If your name, address, or email is incorrect, you may update it through your account settings or request our support team to correct it. We will update records promptly.

You have the right to object to data processing. If you believe we are using your data in a way that violates this policy or your privacy, you may file a complaint with our support team or with a local data-protection authority in your jurisdiction.

Cookies and tracking on our betticket platform

We use cookies to maintain your session (so you stay logged in), to remember your preferences (such as language), and to detect fraud (such as detecting if multiple accounts are logged in from the same device). These are essential cookies and we do not offer an opt-out.

We use analytics cookies to understand how users navigate betticket and which games or markets are most popular. These cookies do not identify you; they collect anonymous usage patterns. You may disable analytics cookies in your browser settings without affecting core platform functionality.

We do not use third-party advertising cookies. We do not permit advertisers to track your activity on betticket. Your data is not shared with Google Analytics, Facebook, or other advertising networks.

International data transfers and our betticket infrastructure

Our servers may be located outside Indonesia. This means your personal data may be transferred to and processed in other jurisdictions. When we transfer data internationally, we undertake to use contracts with appropriate data-protection safeguards. By using betticket, you consent to this international transfer.

Different jurisdictions have different data-protection laws. If you are located in a jurisdiction with strong data-protection regulations (such as the European Union), your data may receive less protection once transferred outside. We undertake to apply high security standards regardless of server location, but we cannot guarantee compliance with all possible international regulations.

Contact us about privacy

If you have questions about our privacy practices, how we handle your data, or how to exercise your data rights, contact our support team through the betticket platform. We are available in English and can assist with data requests, corrections, or deletion requests. We undertake to respond to all privacy inquiries within a reasonable timeframe.

If you believe we have violated your privacy rights and our support team cannot resolve the issue, you may file a complaint with your local data-protection authority. In Indonesia, you may contact the relevant data-protection agency if one is established in your jurisdiction. We encourage you to exhaust our internal support process first.

We may update this Privacy Notice from time to time. We will notify you of material changes by email or by displaying a notice on betticket. Continued use of our platform after notification indicates acceptance of the updated policy.